All Pro Moving & Storage

If you want to work with a moving broker that will constantly miscommunicate with the carrier, squeeze every dime out of you that they can, and still not ultimately deliver the services you paid for without demanding over $600 additional dollars, look no further. Nearly every day since I began working with this company I have regretted the decision not to just get a uhaul or budget truck and move it all myself (which, in the end, I still ended up doing). This was my first time hiring professional movers rather than moving myself and I justified it thinking that for a little extra money it was worth the peace of mind (which I never had) and eliminate the stress of having to haul my own items across country. Even though the internet was rife with stories of people getting screwed over by professional movers, I unfortunately hoped I had picked one that I could trust to make the process smooth and easy. I couldn't have been more wrong. So where to even begin? First, when I initially talked to someone and made the decision to use movers instead of a uhaul, the woman I spoke with quoted me something like 1700 or 1800 dollars. We didn't do a detailed inventory at that time, but I explained to her that I lived in a 700 square foot house and was planning to just use the full size uhaul if I had moved myself, so I would need roughly that amount of space. She assured me that the amount she quoted should be enough. However, when someone called to do the detailed inventory over the phone (which was a nightmarish process in itself) based on a description of all my items and the number of boxes, that price nearly doubled. He ultimately estimated my items to be about 604 square feet (which I find nearly impossible since my entire house was only 700 square feet, but whatever). The new quote was over $3000, which I could not afford on my moving budget. Hearing my distress, he did help me out by applying a discount at that time, which helped reduce the cost some, even though not back anywhere near the price I was initially quoted, Still, it was I really appreciated. However, when the movers arrived to take my items, they suddenly had no record of the discount that had been applied to my order, and were insisting I still owed that balance. They told me that the contract I had in front of me where the discount was clearly stated wasn't a contract, just a binding inventory. It took nearly a week of back and forth with them and the broker (all while I was trying to drive across the country) to arrive back at the original discounted price I had been quoted. Additionally, the moving company called on the Friday before my scheduled move and said they were planning to come on Sunday. Then, at 10 am on Saturday morning, the driver called and said he was 30 minutes to an hour from my house, completely turning our lives upside down as we had to suddenly prepare for his arrival even though we had been told only one day prior that the move would occur on Sunday. I asked the broker what they would do to make this right and they never did anything at all except to say they understood my frustration. Still, once we got past this challenging pick-up day, I hoped that this would be the final snafu. Of course friends, it wasn't. When the movers arrived to deliver my items, they claimed that the moving truck could not get into my apartment complex's parking lot (which they absolutely could have and which I have seen other 18 wheelers do), and that they would have to go into "shuttle mode", meaning they would go rent a uhaul and charge me a dollar per square foot on top of what I already owed (so over $600)to deliver my items as promised. It costs $32 to do an in town uhaul rental, so that's a PRETTY substantial service fee. So, out of options, we decided that rather than shell out ANOTHER $600 to this incredibly frustrating company, we would simply pay the $32 to rent our own uhaul, and just have the movers deliver our items into it. We then asked the movers if they would still help us unload that uhaul into our house, of course, they said no. So, my boyfriend and I unloaded the entire Uhaul by ourselves and reconstructed all our furniture after paying the moving company to do just that. I called the brokers furious to see what they would do to remedy the situation, and of course, the answer was to tell me that this was the policy and they would do nothing. Take home message here is--save the money and just get a uhaul to move it yourself, because unless you are made of money and can keep shelling out additional fees they charge you up until the very last minute, that's what you'll end up doing anyway.

Move size: 2 Bedroom Home Service cost: $2300